AI Product Engineer · Founder, SmartCRM24 (Lookona Labs)
Muhammad Abdugafarov
I build AI agent products that fit into real workflows and are judged by business results.
I am the founder of SmartCRM24, an AI-native CRM for WhatsApp & Instagram sales in Central Asia, and of Lookona Labs, the venture behind it, where I turn AI agents into products customers can actually rely on.
I am also Co-Founder and CTO at FynexAI, building Voice AI and agentic systems for fintech teams. I write here about AI, engineering, product judgment, and the practical side of building.
Selected writing
All postsAI Agents · 10 min read
AI Agents vs Traditional Software: What's Really Changing and Where's the Value
A practical look at where agentic systems create value, how they differ from conventional software, and what to measure.
AI Agents · 7 min read
AI Agents: A New Stage in the Evolution of User Experience
How software interfaces shift when systems can understand goals, choose tools, and complete work with less manual input.
Guide · 6 min read
How to Build AI Agents: A Practical Guide for New Developers
A grounded starting point for building useful agents with modern frameworks, tools, and product constraints in mind.
Featured projects
All projectsAI Product · Lookona Labs
SmartCRM24
AI-native CRM for WhatsApp & Instagram sales in Central Asia: every channel in one inbox, a full funnel, and an AI agent that replies in seconds, qualifies leads, and hands warm conversations to human operators. Across three live pilots: 19K+ inquiries, 11K+ agent replies, 500+ recorded deals.
Open source · 2025
Django OData
A Django package for building OData-compliant REST APIs with model-based endpoints, expressive querying, and optimized database access.